SLAs	DBA Out-Task	DBA Out-Task Escalate	DBA Out-Task After Hours	SLA Comparison	Share

RockSolid DBA Out-Task is a 24x7, Fixed Price, Managed SQL Server DBA Support SLA.

This is suitable for customers without any onsite DBAs or with limited onsite resources.

Under this SLA will we will manage all normal database operations for a fixed monthly fee and also provide you with an escalation path for SQL Server project work if required.

This is a proven support model, the team at RockSolid SQL have been providing SQL Server DBA support under SLA for 10 years so you know you are in safe hands.

Compare and Save

Our services are all inclusive. Everything we would expect a SQL Server DBA to manage on a day to day basis is include as part of our fixed price fee.

	RockSolid DBA Out Task	Other Providers
Pricing Model	Fixed Price	Variable T&M
SLA Response Time	10 mins	1 hour
24x7	Included	Extra $$
Performance Monitoring	Included	Extra $$
Security Monitoring	Included	Extra $$
Capacity Management	Included	Extra $$
Clustering	Included	Extra $$
Log Shipping	Included	Extra $$
Mirroring	Included	Extra $$
Replication	Included	Extra $$
RockSolid Web Access	Included	Not Included

DBA Out Task

	24 x 7 Monitoring & Response 24x7 monitoring of SQL Server configuration, security, performance, stability, recoverability and availability 24x7 analysis and resolution of critical SQL Server database errors, performance issues and disk space issues
	Recovery Management Daily full database backups and periodic transaction log backups, monitoring for successful completion, and resolution of backup-related issues Management of archived backup files Restoration of production SQL Server databases on demand & quarterly test restores of production backups
	Performance Management Automatic management of CPU resources and database level I/O management Database statistics management
	Maintenance Planning, scheduling and monitoring of database re-indexing Planning, scheduling and monitoring of database validation & consistency checking On demand SQL Server shutdown and restart for planned outages Creation of new databases and logins; deployment of customer scripts Notification of SQL Server service packs and critical security patches
	Visibility & Control Even when we are managing your SQL Server environment we make sure you don’t lose visibility or control. We create logins to our RockSolid portal all your technical staff, here they can see 100% of open requests, work in progress updates, change controls and environmental data. In addition you have access to run your own reports, subscribe to events and manage the priorities of open requests.
	Fixed Price Our support SLAs are fixed price. This means there will not ever be any additional charges for providing the services defined in the SLA. Included in the fixed price SLA are all the normal operational activates you would expect a DBA to perform to keep a production SQL Server system operational, optimized, recoverable and secure. For non SLA projects, we have the optional purchase of pre-paid hours available. Purchasing hours in advance allows for costs to be reduced and also assists in managing your budgets and turnaround times.
	Small Projects Our RockSolid DBA Out-Task service caters for most routine operational activities. Other ad hoc SQL Server support assistance, general technical advice or queries, or small database projects can also be performed by our team as required. Small projects are often performed by our Support Services Team. We consider a small project as planned work of 5 days or less..