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Our RockSolid DBA Out-Task service is a SLA-based managed service that provides a range of routine day-to-day operational DBA activities (both proactive and reactive). The aim of the RockSolid DBA Out-Task service are to keep your SQL Server databases available to your users, in a stable state and maintained in line with SQL Server best practices.
In summary, the key activities performed by Red Rock as part of our DBA OutTask service include:
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24 x 7 Monitoring & Response
24x7 monitoring of SQL Server configuration, security, performance, stability, recoverability and availability
24x7 analysis and resolution of critical SQL Server database errors, performance issues and disk space issues
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Recovery Management
Daily full database backups and periodic transaction log backups, monitoring for successful completion, and resolution of backup-related issues
Management of archived backup files
Restoration of production SQL Server databases on demand & quarterly test restores of production backups
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Performance Management
Automatic management of CPU resources and database level I/O management
Database statistics management
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Maintenance
Planning, scheduling and monitoring of database re-indexing
Planning, scheduling and monitoring of database validation & consistency checking
On demand SQL Server shutdown and restart for planned outages
Creation of new databases and logins; deployment of customer scripts
Notification of SQL Server service packs and critical security patches
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Visibility & Control
Even when we are managing your SQL Server environment we make sure you don’t lose visibility or control. We create logins to our RockSolid portal all your technical staff, here they can see 100% of open requests, work in progress updates, change controls and environmental data. In addition you have access to run your own reports, subscribe to events and manage the priorities of open requests.
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Fixed Price
Our support SLAs are fixed price. This means there will not ever be any additional charges for providing the services defined in the SLA. Included in the fixed price SLA are all the normal operational activates you would expect a DBA to perform to keep a production SQL Server system operational, optimized, recoverable and secure.
For non SLA projects, we have the optional purchase of pre-paid hours available. Purchasing hours in advance allows for costs to be reduced and also assists in managing your budgets and turnaround times.
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Small Projects
Our RockSolid DBA Out-Task service caters for most routine operational activities. Other ad hoc SQL Server support assistance, general technical advice or queries, or small database projects can also be performed by our team as required.
Small projects are often performed by our Support Services Team. We consider a small project as planned work of 5 days or less..
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Getting Started
We believe our Support Services Team can add tremendous value to your organisation by providing the best quality service, reducing your on-going support costs and minimising your business risks.
The next steps in becoming a fully fledged RockSolid DBA Out-Task support customer are:
- Request a formal proposal and quotation here.
- Review and sign the support contract.
- After the support contract is signed by both parties, we will then schedule the support transition.
- Once the support transition is complete, we can arrange to “go live”. This will be when we officialy take over support responsibilities.
- From here, the Red Rock Account Manager will teleconference with you monthly to ensure you are satisfied with our service and to help you get the most out of your investment.
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